Support

Something not working, a question about your account, or a mistake in a question? Get in touch — we usually reply within a couple of days.

Frequently asked

Do I need an account to play?

No. Baobab starts you off as a guest — no name, email or sign-up. Your progress is saved automatically to a private, anonymous account so it can back up and sync.

I got a new phone. How do I move my progress?

Before changing phones, open Settings → Account and connect your guest profile to Apple or Google. On the new phone, choose the same provider; Baobab will load the connected profile and sync its progress. If you have already changed phones or the wrong profile appears, email us before resetting either device.

Is Baobab free?

Yes — the game is free to play, offline and without an account. Region unlocks are always earned by playing.

Does it work offline? What languages?

Baobab is offline-first, so you can play without a connection. It’s fully bilingual in English and French — switch anytime in Settings.

I found a mistake in a question.

Thank you — please tell us. From the answer feedback or review screen, tap Report this question and choose the closest issue. For Timeline and Locate activities, tap Report this content. You can also open Settings → Help & feedback. See Sources & fact-checking for our editorial approach.

How do I delete my data?

You can reset progress on your device in Settings, or ask us to delete your cloud data and anonymous account entirely. See Data & account deletion.

More

See our Privacy Policy and Terms of Use. For anything else, just email us.